After sales service and security
After-sales service: to create a famous brand, enhance the visibility, image building, we have the spirit of "all the pursuit of high quality, customer satisfaction for the purpose of" spirit, to the principle of "the most preferential prices, the most attentive service, the most reliable product quality," the solemn promise to you:
Product quality commitment:
1, the manufacturing and testing of products have quality records and testing information.
2, the performance of the product testing, we sincerely invite the user to visit the whole process of the product, the whole performance of the test, to be confirmed after the product is qualified and then shipped.
Two, product price commitment:
1, in order to ensure the product's high reliability and advanced nature, the selection of the system are the selection of domestic or international quality brand-name products.
2, under the same competitive conditions, I do not in order to reduce product technical performance, to change the product components on the basis of the price, in good faith to the most favorable price to you.
Three, delivery time commitment:
1, product delivery: as far as possible according to the user's requirements, if there are special requirements, the need to be completed in advance, I can organize production, installation, and strive to meet the needs of users.
2, the product delivery, I provide the following documents to the user;
Technical maintenance manual
The general installation drawing
The purchased parts specifications and manufacturer
To provide spare parts, spare parts list, and with a certain amount of spare parts
Four, after-sales service commitment:
1, the purpose of service: fast, decisive, accurate, thoughtful, thorough
2, the service goal: service quality to win customer satisfaction
3, the efficiency of service: warranty or warranty if the equipment failure supplier after receiving the notice, maintenance personnel within 24 hours can reach the scene and began to repair.
3, the principle of service: product warranty period of twelve months, during the warranty period supplier will be free to repair and replace quality causes damaged parts, warranty parts damaged and accessories supplied only cost, equipment damage caused by human factors for the buyer, supplier maintenance or supply the accessories were at cost price.
In the warranty period our technical personnel not less than three times a year follow-up survey of users.